MarketSolve Support
The inbox that already pulled up the order.
Every customer email arrives with the order, its production status and a finished reply draft. You read it, maybe change a word, and send. That way you get through your inbox a lot faster.
We're launching soon. People on the list hear first.
Hoodie as a gift
Hi, I ordered a hoodie yesterday. It's a birthday present for Saturday. Can you tell me roughly when it will arrive?
ShopifyOrder #4821 · Black hoodie, L · paid
MarketPrintPrinted and shipped · same day as the order
DHLOn its way · delivery tomorrow
Hi Emma, lovely idea! Your hoodie is already printed and on its way. DHL is delivering it tomorrow, well before Saturday. You can track it here: dhl.com/00340434…
Support
What's inside
AI reply drafts
In your voice, in your customer's language. The AI knows your knowledge base and your best past replies.
Order next to the email
Status, items and the production status at MarketPrint, all next to the customer's email.
A chatbot for your store
Answers questions around the clock. It only shares order details once the order number and email match. Anything it can't answer becomes a ticket for you.
Knowledge base
Jot down two bullet points and the AI turns them into an article. It flags gaps instead of making things up.
DHL tracking
The AI reads the status of every DHL shipment: on its way, out for delivery, delivered or stuck. It puts that in the reply to your customer, with the tracking link.
Multiple brands
One inbox, several stores. Each brand gets its own signature, tone and languages.
Support
How an email moves through
- 01
Email comes in
Your support inbox forwards to MarketSolve. Sender and domain stay yours.
- 02
AI sorts and looks things up
The AI throws out the spam, finds the order and pulls the production and DHL tracking status.
- 03
You hit send
The draft is waiting. One click and the reply goes out from your address.
Support
What stores want to know first.
Does Support work without MarketPrint?
No. Support is built for stores that print with MarketPrint. That's how the AI knows the real production status of every order. Mail and Reviews work with any store.
Do I need a new email address?
No. You forward your existing support inbox. Replies go out from your address once your domain is verified.
Does the AI learn from my replies?
Yes, within your account. Good replies you send become examples for similar questions. Nothing is shared with other companies.
Join the waitlist
Clear your inbox faster than it fills up.
Support is launching soon, for stores that print with MarketPrint. Join the list and hear first.